• 848-444-0026
  • Mon-Thurs 8-10 pm | Call for more hours. Appointments always welcome!

ANSWERS TO YOUR QUESTIONS

Shopping Information

IS SHIPPING FREE?
Yes! US orders over $75, and international orders over $150 ship free. US orders under $75 have a $7 flat rate shipping fee. For international orders under $150, contact us at hello@spencerandjames.com. You can also order online and choose free in-store pick-up from our Lakewood location.
WHEN WILL MY ORDER BE SHIPPED?
Orders are shipped  within 24-48 hours, with a window of 3-5 days for delivery. In a rush? Choose Expedited or Overnight shipping at checkout for even faster delivery time. International orders Please allow 7-14 days for delivery
WHAT IS YOUR RETURN POLICY?
  • Returns are free! All orders include a pre-printed return label.
  • Returned items must be in their original condition - unwashed, unworn, with tags attached.
  • We offer a full refund on any full-priced  item returned within 7 days from the day you received your order.
  • After 7 days, items can be returned for store credit. Unfortunately, we cannot offer any credit or refunds after 14 days. 
*Please note: Accessories are always final sale* 
CAN I RETURN A SALE ITEM?
  • Items discounted more than 30% are FINAL SALE. 
  • All items discounted less than 30% can be returned for a full refund.
*Accessories are always final sale*
DO YOU OFFER EXCHANGES?
Yes! All full-priced Items and items discounted less than 30% are exchangeable within 7 days of receipt.
ANY WAY YOU CAN HELP ME CHOOSE BETWEEN ALL THESE CUTE OPTIONS?
We’d love to! Email rachel@spencerandjames.com to schedule a style talk or virtual shopping tour.
HELP! I NEED TO MAKE A CHANGE TO MY ORDER!
If it’s within 2 hours of the time you placed the order, simply cancel the order and place a new one.  Otherwise, reach out to us at hello@spencerandjames.com.
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